Hospitality operations managers for check in & check out service

Operations Manager / Housekeeping

Rome-Unique - Roma, Lazio

Want to offer the perfect stay for our guests from the start till the end? We are looking for an Operations Manager / Housekeeper who is ready to take on the task of managing our day to day arrivals in Rome. We are looking for someone who has a scooter and offers maximum flexibility doing check in & out services and maintenance services for all our apartments in Rome center.

Key Qualities we are looking for

A natural born hospitality employee that is constantly on the road to receive guests

Speaks fluently English, Italian and another language

Someone who doesn’t panic and can handle stressful situations with a clear mind

Someone who understands that the client is the one who pays our salaries

Someone who understands that guests arrive and leave 24 hours per day

Someone who knows the city of Rome very well and has a scooter

Work hard to obtain positive reviews on our selling channels and website

A multi-tasker who can every once in a while rise above everyday duties to look ahead 3-6 weeks to anticipate problems and find solutions

Managerial Work

Overseeing the check in & check out on day to day basis and planning ahead

Communicating with the guest before, during and after arrival to offer the best service possible

Communicating with the managers of the company and with the cleaners

Oversee the process from sales to arrivals and check out, including add ons like car service and tours.

Administrative Work

Double checking arrivals and departures

Double checking that guests arrivals & departures and drivers were scheduled correctly

Double checking reservations with management

Improving the processes of our PMS (property management system)

Double checking payments on arrival

Client follow-up management

Supervising quality control of cleaning

what we offer

work for a small and personal dynamic company

your role will be the business card of the company and successful reviews will be awarded

you will be part of an international group of marketeers and entrepreneurs

not a 9.00 to 17.00 job, but a very dynamic job

we offer a basic salary and on top a fix fee for each check in

we cover the costs of your scooter and phone

Requirements

Three years of work experience in housekeeping & operations in Italian Tourism Industry

Must already be living in Italy with proper documentation to work and be willing to take on a Partita Iva or have already one

Bachelor’s degree or higher

Bilingual (English & Italian)

Please send resume with photo AND cover letter in ENGLISH.

General Info

Address Via del Colosseo, 31, 00184 Roma RM, Italy

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Hospitality operations managers for check in & check out service

Via del Colosseo, 31, 00184 Roma RM, Italy