Passengers rank Rome airport among the best in Europe.
Rome’s Leonardo da Vinci Airport, better known as Fiumicino, has achieved a new record for the quality of its passenger services, with a score of 4.46 out of five on a scale set by Airports Council International (ACI).
The independent report by ACI – the international association that interviews passengers to measure perceived quality in over 300 airports all over the world – relates to the third quarter of 2019.
The result marks the best ever quarter for Fiumicino and puts it in the top hub in the western-world for passenger satisfaction, beating all American and European airports with more than 40 million passengers.
The third quarter record is seen as an important confirmation of Fiumicino’s ability to manage peak traffic during the busy summer season.
In terms of passenger satisfaction, for the last two years Rome has come ahead of major international airports in cities including Atlanta, Copenhagen, Detroit, London, Minneapolis, Moscow, Munich, Vienna and Zurich.
Among Fiumicino's services most appreciated by passengers are the electronic gates (e-gates) as well as the airport’s general comfort, staff courtesy, clarity of public information, and waiting time at security checks.
The recognition for Rome's main airport is the latest in a string of awards for Fiumicino which earlier this year was rated Europe's best airport with over 25 million passengers, for the second consecutive year.
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Rome's Fiumicino airport wins new record for passenger satisfaction
Via dell' Aeroporto di Fiumicino, 00054 Fiumicino RM, Italy